Resolved -
Empathize with those affected and let them know everything is operating as normal.
Aug 25, 14:17 GMT-03:00
Monitoring -
Let your users know once a fix is in place, and keep communication clear and precise.
Aug 25, 14:07 GMT-03:00
Identified -
As you continue to work through the incident, update your customers frequently.
Aug 25, 14:13 GMT-03:00
Investigating -
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
Aug 25, 14:43 GMT-03:00